The XChange #2

Coming up…

• The XChange #2

  • A note from our founder

    • What is Relayto? (partnership content)

• Gaurav’s XChange

  • The New School app.goodhub.com/the-new-school

• Yam’s XChange

• Face to Face XChange with Gaurav

• The Final XChange

A note from our founder, Gaurav Sanganee, MD & Founder of Closing Delta.

^{All views are my own}

Welcome to the second XChange. 

Why so long between editions you may ask? Well the answers are below.

The points made are from the heart and a lot has changed in a short period of time, work, personally and in society.

This one is very much personal. Thank you for taking the time to read.

This edition is dedicated to my late dear friend, mentor and business partner Michele. May you rest in peace my friend. I hope you hold your near and dear ones a bit closer today once you have read this as the moments we all have together are fleeting and easily gone.

Our Xchange Format

There are no specific topics, agenda, or biases. Each month, I will look to share with you thought starters, tips, tricks, and technology from me, my business & tech partners and the wider professional network of outstanding experts I have on platforms such as LinkedIn and YouTube.

Our Aim

Help you to learn, share, grow and improve aspects of your work, mindset and hopefully the quality of your life”.

If you are inspired by the read, then I look forward to seeing more of you sharing on here. Please feel free to email me at [email protected] if you wish to get involved and be part of it.

Take this content in via a quick scan or dive deeper into each of the topics, reflect, research and expand your mind, it is up to you. 

It is time to choose your own learning journey, so let’s begin

G

Brand Partnership - Relayto, Content Experience Platform

What is Relayto?

Relayto is a cutting edge content experience platform technology that is trusted by companies like Salesforce, Samsung and Accenture to build online experiences that matter.

Get started today, click here to find out more, join our early bird wait list and start your own Closing Delta+Relayto experience, with exclusive access, features and benefits available to help take your content experiences to the next level.

Gaurav’s XChange

Where to begin, this is hard. We all think we have our lives in front of us and that we can always do what we want to at some point later in our lives. Which is a great idea in theory, it doesn’t always play out in practice.

Speaking to Michele( (Mic) on the 15th of June was the last time I was ever going to speak to him. If you had told me that I would have laughed at you. A young man with the world ahead of him, and his kindness, empathy and skill unsurpassed. However this tragedy was to unfold on all of us as on the 16th of June 2024, Michele left us all, and with it a massive void to fill.

Inside his memorial cards are written these eight words…

“Conventional opinion is the ruin of our souls”

Let that just sink in…

Mic was never one for convention and following norms, he truly lived an authentic life. His team, his family, his friends and his well wishers will tell you the same. He was the torch bearer for so much good, and a disruptor that challenged conventional wisdom and forged his own path in the healthcare agency and life sciences space.

I can just be thankful that I could call him a friend, coach and agency business partner, for he was so much more of a big brother that I never had. Wherever you are Mic, I know you are in a good place , doing good things for the greater good.

He was such a hard worker, never one to take any short cuts, and always having time for people, a quality that is lost on so many of us. The moving tributes at his funeral were testament to the man he was.

The agency business, the world like life carries on but without you, we are still trying to emulate your ways and run the business in your image, style and essence but it is not the same and it never will be mate. The moments where you would come up with a quick witted reply, funny face emoji or just taking us for a Costa post a client meeting will all be missed.

You were a leader in the truest sense, we miss you my friend, but we will do you proud for you are still a part of us.

Love from the entire team here at Digital Dynamite London , you have left us too soon bud.

Until we meet again,

Ciao Michele

PS: To honor Michele's legacy, we kindly ask that you consider making a donation to the children's charity school that him and his wife Rachel support.

Original post below from me on Linkedin.

Yam’s XChange

The Black Sherpa’s Call: Checking In and Moving Forward After the Riots

As the dust settles following the recent riots across the UK, it's easy to believe that the turmoil is behind us. The headlines have faded, and the news cycle has moved on. But for many, the reality of racism and religious discrimination continues to weigh heavily, lingering in their daily lives as it has for years.

In a LinkedIn post, I recently highlighted 12 hard truths that our friends and colleagues facing racism and religious discrimination are probably wrestling with. These truths reflect the emotional and psychological toll that persists long after the riots have ended.

From the emotional numbness that comes from witnessing yet another instance of racial unrest to the suspicion and mistrust that now taints everyday interactions, the challenges are both deep and enduring. Many in our communities are grappling with the constant need to resist retaliation, the frustration of feeling unheard by authorities, and the lack of active allyship in the spaces that truly matter.

Moreover, the sense of safety — something most take for granted — is now in question for many. Whether it's feeling unsafe at work, carrying safety alarms, or even considering self-defence strategies reminiscent of the Black Panther Movement, these are not fleeting concerns. They are part of a long-standing struggle that these recent events have only exacerbated.

One particularly poignant truth is the challenge of explaining these events to children. Parents are now navigating the difficult task of discussing racism with their kids, while also questioning how schools can protect them. The reality is that racism is not just a class issue — it’s a deeply ingrained problem that affects every aspect of life.

Yet, amidst these heavy truths, there is a call for community care. Checking in on the people around us — our friends, colleagues, and neighbours — is more crucial now than ever. This small act of empathy and support can make a world of difference for those who continue to carry the burden of racism and discrimination.

To delve deeper into these 12 hard truths, I invite you to read my full post on LinkedIn here. Let’s not allow the calm after the storm to lull us into complacency. The fight for equality and justice is ongoing, and it starts with each of us making a difference in our own circles.

One last thing…

As you read this, take a moment to reflect on how you can be a source of support and allyship. Our collective awareness and empathy are vital in driving the change that’s so desperately needed.

Face to Face XChange with Gaurav

September 2024

I will be in London in September for a number of marketing and personal events, please feel free to follow and connect on Linkedin and organise a time to meet, I would love to see you there.

October 2024

If you wish to meet with me face to face in Europe, come find me at the NEXT Pharma Summit in Austria, Vienna in October from the 22-23rd of October.

What is NEXT Pharma CX & AI Summit?

The next frontier for Pharma is how to engage with key stakeholders through authentic and meaningful Customer Experience, Engagement and Applied AI.

Join us in Vienna on October 22&23 and learn how to create a unified company voice for authentic and personalized customer journeys and experience.

See you there!

The Final XChange

I hope you have enjoyed our second edition. Very much from the heart.

Many thanks to our wonderful expert guest contributor Yam.

If you feel inspired and wish to be part of the future editions or want to provide feedback please email us at [email protected].

B2B Sponsorship Opps with the XChange

If you wish to have your brand and company sponsor this newsletter please get in touch to find out more around sponsorship opportunities and get our sponsor pack.

Thank you for reading, and till next time keep sharing, learning and growing.